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"Inspiring change is what this book is about. It touches on each of the critical variables that retailers need to address: customer service issues, assortment planning, employee training, pricing/margin strategies, how customers shop and especially store layout and design. Just like retailing, this book is part art and part science. It's part history lesson and part road map, designed to help you reveal your own unique path to retail success."

- Scott Wright, North American Retail Hardware Association

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